Comments on: Webex vs. Yugma vs. GoToMeeting – Who wins?

By: Josi

Josi — Wed, 28 Oct 2009 10:44:07 +0000

Having no reply from Yugma (they are monitoring these blogs) says a lot. I also will start using gotomeeting, the only one that seems robust enough for serious use.

By: Pierre Coupet

Pierre Coupet — Tue, 13 Oct 2009 17:09:00 +0000

I’ve used Yugma in the past and the problems you mentioned are very familiar. I’ve used practically all of these collaboration tools either on a trial or recurring basis and none of them match the simplicity of DimDim.

By: Allen Sanders

Allen Sanders — Tue, 08 Sep 2009 20:07:19 +0000

I just got off the phone with Yugma and I am APPALLED at the attitude I just received from the person on the line. I signed up for Yugma free about a year ago, tried it several times and didn’t have good luck – people couldn’t log in, had problems with the downloads, all kinds of things. So I switched back to GoToMeeting. I heard that Yugma had a 20 person option for their full webinar software and decided to try it. I “upgraded” my account to the Yugma Pro 20 with the Webinar option and they charged me $34.90 for both services. That was on 9/2/09 — I set up the webinar and it was HORRIBLE. Most of the people that tried to login couldn’t get past the “Download” button on the webinar page. I was very frustrated but tried again and sent out “instructions” to everyone that I took the time to create to hopefully keep that from happening again and it was still a mess. So I let the person know just now that I was frustrated and wanted to cancel. I only used the system for 6 days so I asked about a refund. His reply to me was that NO refunds are given and that I agreed to the terms and conditions of their service. I asked why he didn’t have a free trial and he said there is one but that I would have had to create another login to get that, and that I should have done that. I told him I didn’t know that was possible and that when I called to upgrade I wasn’t given that option. His comment to me was that he was sorry but there would be no refund. I told him I was going to tell my story on the internet and his answer to that was, “Go ahead – that’s your right to say negative things.” CAN YOU BELIEVE THAT ATTITUDE??? Totally blows my mind. Oh well, they just lost a customer for life – even if they fix the challenges with the system I would NEVER use this service again – they could have at least credited me part of the fee. His attitude was arrogant and unwavering – absolutely no empathy for me having a bad experience at all.

GoToMeeting – here I come again and I won’t be leaving for Yugma ever again.

By: tennisnoise

tennisnoise — Mon, 27 Jul 2009 18:45:51 +0000

Just wanted to comment that this was not a paid endorsement. I happened to give them a trial run when doing an online conference with a client. I thought it would be nice if someone actually posted their feedback on their experience with this company since I had never heard of them. THis is not an advertisement sorry…..

By: John Cantrell

John Cantrell — Mon, 27 Jul 2009 16:39:27 +0000

In GoToMeeting you can choose to share just and application and not your whole desktop. Just click the down arrow screen button and you will see this option. If you want to edit the recording just pick convert to Windows Media Player file in preferences and you can edit it in with any WMP compatible editor.

By: lcom

lcom — Tue, 21 Jul 2009 03:09:07 +0000

I love what you’re doing and so affordably for those of us that don’t use this type of stuff very often but need it! If we can collaborate is it possible to introduce electronic signatures so we can show clients where to sign in real time and get signing right the first time.???? a common grip of mine with esign – it’d be great to click and go tot he form with all parties and then return it and forward it to the atty’s for instance.

By: Junior

Junior — Wed, 27 May 2009 13:02:18 +0000

How do i use a webcam or show my vídeo with Yugma?

By: SteveJ

SteveJ — Thu, 21 May 2009 08:24:14 +0000

Thanks for the review, I have recommended Yugma based on this as well as the fact that I am a Linux user and as Yugma uses Java its platform agnostic.

Also worth taking a look at YuuGuu
see: http://www.yuuguu.com/pricing/yuuguu-pricing

I have not used it yet but it would be worth adding to your review.

Thank you.

By: Mike

Mike — Tue, 19 May 2009 13:30:39 +0000

Yugma is unstable. Meetings drop sporadically. Lose one meeting, and the time it takes everybody to reconnect erodes any cost savings over WebEX.

By: Roy

Roy — Mon, 18 May 2009 12:06:25 +0000

I agree that Yugma is an excellent tool. I have been using online collaboration tools since the early 80’s with IBM PROFS, and the similar DEC program, and then with the advent of the IP network (early ARPANet and MILNet, then latter the open-use Internet) have always kept my eyes on tools or services that enabled full-featured distributed-team or distributed-audience tools. Yugma is at the top of the list for capability, capacity, and price.

I also had significant problems with “server not available”, so I investigated causes, starting from my PC going outward. The major cause of my session disconnects between my computer and my server was my own internal company network’s wireless (11g) capability. When I used my wireless service, sometimes just a second-long break in wireless signal strength or speed was enough to break the session/server link. A wired connection gave me none of these disconnection problems.